Instruments service plans and support

Maximize the uptime of your instruments and ensure continuous operations

Regular maintenance means more reliable and stable systems that reduce downtime, increase efficiency, and improve the performance of your equipment. At bioMérieux, our goal is to provide the service you need, when you need it. In order to achieve this, we’ve developed a range of service packages tailored to labs of all sizes. What’s more, our services go beyond merely fixing the instrument when it’s down; they’re designed to deliver more instrument uptime.

The VILINK® remote support tool saves you valuable time and resources by allowing faster troubleshooting and turnaround time, performed with minimal lab disruption. VILINK® provides on-demand system updates, predicting maintenance requirements with high security and data protection standards. Moreover, we can rapidly send highly-skilled and trained system engineers and application specialists to your lab, anywhere in the world. bioMérieux offers a suite of service solutions that ensures maintenance in accordance with manufacturers’ specifications and recommended frequency.


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24 hours a day, 365 days a year, we’re ready to help ensure the continuity of your operations, allowing you to ensure timely and accurate results.
With >200,000 successful field activities, you can count on us to increase the reliability of your equipment performance, and maximize your instrument uptime.

Hotline support with bioMérieux specialists:
Service engineers and application specialists are available for questions and immediate assistance.

Preventative maintenance program:
to improve equipment life and avoid any unplanned maintenance activity.

Technical training:
expert technical training curriculum for your staff, allowing you to proactively ensure you always have the right skills and are prepared for any and all technological evolutions.

Top Tier interventions / Fast interventions
Proximity to our customers, premises, efficient interventions with Technical Expert Engineers, and swift efficiency in spare parts procurement are the levers to better and faster repairs.

Remote access solution (VILINK®):
bioMérieux is able to fix most of your issues remotely and assist your lab specialists in achieving full autonomy.

Priority for all updates and upgrades:
ensuring the latest and most comprehensively secured version of your instrument.

Industry leading customer service
with our best experts.

Do you need to talk to our microbiology experts to find the right solution for you?