VILINK®

Smart remote support solution

VILINK® provides on-line assistance for monitoring, updates, proactive maintenance, issue diagnosis and resolution. With high security and data protection standards, this remote solution allows you to rapidly diagnose and solve issues remotely with minimal lab disruption.

Today, more than 14,000 instruments are connected worldwide, participating in the increase of the overall testing productivity.

View the video: VILINK®, a smart remote support solution to ensure the continuity of your operations

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Características
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bioMérieux expertise just a few clicks away

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Experts to assist with IT questions

ECO

A greener support thanks to reduced technicians travels

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Latest systems updates with limited impact thanks to immediate support, scheduled installs and online training

connect LIMS

Only a connection to internet is needed to get VILINK

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Proactive support of key technical parts for some systems

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Real-time troubleshooting with minimal interference of lab workflow

rapid

Reduced downtime with faster support

user friendly

Simpler support with automatic transfer of error logsa

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Testes

VILINK® is a highly secured modular solution compatible with your organization’s security systems by following the requirements of validated security compliance standards: 21 CFR Part 11, HIPAA, FDA, FIPS and EU GRPD. 

Electronic acknowledgment

Video audit trail

bioMérieux virtual private network

Highly secured hosting

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Você precisa conversar com nossos especialistas em microbiologia para encontrar a solução certa para você ou para saber se a solução está disponível em seu país?