Smart remote support solution
VILINK® provides on-line assistance for monitoring, updates, proactive maintenance, issue diagnosis and resolution. With high security and data protection standards, this remote solution allows you to rapidly diagnose and solve issues remotely with minimal lab disruption.
Today, more than 14,000 instruments are connected worldwide, participating in the increase of the overall testing productivity.
bioMérieux expertise just a few clicks away
Experts to assist with IT questions
A greener support thanks to reduced technicians travels
Latest systems updates with limited impact thanks to immediate support, scheduled installs and online training
Only a connection to internet is needed to get VILINK
Proactive support of key technical parts for some systems
Real-time troubleshooting with minimal interference of lab workflow
Reduced downtime with faster support
Simpler support with automatic transfer of error logsa
VILINK® is a highly secured modular solution compatible with your organization’s security systems by following the requirements of validated security compliance standards: 21 CFR Part 11, HIPAA, FDA, FIPS and EU GRPD.
Video audit trail
bioMérieux virtual private network
Highly secured hosting