VILINK®

Smart remote support solution

VILINK® provides on-line assistance for monitoring, updates, proactive maintenance, issue diagnosis and resolution. With high security and data protection standards, this remote solution allows you to rapidly diagnose and solve issues remotely with minimal lab disruption.

Today, more than 14,000 instruments are connected worldwide, participating in the increase of the overall testing productivity.

View the video: VILINK®, a smart remote support solution to ensure the continuity of your operations

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Features
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bioMérieux expertise just a few clicks away 

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Experts to assist with IT questions

ECO

A greener support thanks to reduced technicians travels

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Latest system updates with little disruption thanks to immediate support, scheduled installations and online training 

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Only a connection to internet is needed to get VILINK

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Proactive support of key technical parts for some systems

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Real-time troubleshooting with minimal disruption to lab workflows

rapid

Verkürzter Ausfall (Downtime) aufgrund von schnellerer Wartung

user friendly

Simplified support with automatic transmission of error logs

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Tests

VILINK® is a highly secured modular solution compatible with your organization’s security systems by following the requirements of validated security compliance standards: 21 CFR Part 11, HIPAA, FDA, FIPS and EU GRPD. 

Electronic acknowledgment

Video audit trail

bioMérieux virtual private network

Highly secured hosting

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여러분에게 적합한 솔루션을 제안해 드리겠습니다. 견적문의 | 02-2188-4729 고객지원 | 080-601-8282